5 Effective Chatbots For Better Customer Engagement

The importance of Chatbot development has been widely recognized by many companies across the globe. Its unflinching contribution to your business and promises of complete customer satisfaction are quite appreciable. To acquire the anticipated customers, it is important to use the zero wait time answerable bots that can promptly solve the issues of your customers. In fact, these bots are chosen by enterprises to be practically present for customers and meet their requirements all the time. Moreover, an instant reply can even reduce the bounce rate of a website.

As William H. Davidow once said, “the longer you wait, the harder it is to produce outstanding customer service.”

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Types of Chatbot That Will Be Fruitful For Your Business

1. After-Hours Chatbot: Even when you are closed for some event, or you are done for the day, let the chatbot reply to your customer’s queries. On the other hand, the person in charge of answering your customers might be your most capable employee, but even they require rest and leaves. With this chatbot, the gap can be easily filled up. If you focus on chatbot development that answers all the questions and solve basic issues of your customer while you are unable to attend them personally, you can stay connected even while you are not there.
2. Welcome Chatbot: Once a customer lands on your website this bot will greet them and tell them about what your business is all about. Thus, increasing the possibility of customer engagement. This saves the time of the customers and keeps only the interested customers that are probable leads for your business. Well, if you do not want to say everything about what you offer, and leave it on your customer to ask about what they are looking for, you can set the message in the welcome bot accordingly.
3. Lead Generation Chatbot: While there are thousands of customers visiting your page daily, there are only a few that are your leads. The lead generation chatbot can segregate your potential customers by simply questioning them. With the help of data analytics and data science, this chatbot can be developed for the benefit of the company owner, employees, and customers.
4. Appointment Chatbot: A bot that fixes an appointment in your absence is a complete replacement for a personal secretary. But to be honest, nothing can replace human functionality. However, the implementation of AI in the chatbot is getting close to replacing humans. Let’s leave the decision on time as to whether AI-powered chatbots can replace human power. But as of now, these bots can book a table and even book a movie ticket for your customers. Therefore, making human lives easier in every possible way.
5. Customer’s Acquisition Chatbot: You sell your products by projecting your customer’s benefits in them. That’s the marketing strategy. Why not let Chatbot be that smart? The market is full of competitors and in such a situation, if you are willing to make the most of your visitors, you need to ensure that you provide them something unique. Create a quiz-type bot, where on answering correctly, the bot gives your customers a gift voucher for the purchase from your store or a discounted dining at your restaurant. If you are a service provider, you can offer a discount on the next service when your customer answers the questions correctly. This is interesting for the customers and beneficial for your business, isn’t it?

Chatbots can assist, engage and answer your customer while completing your business goals. It saves your customers time simultaneously helping your business with a better ROI.

Did you know? All the Chatbots understand human language through a Natural Language Processing program.